Customer Solutions (COVID-19)

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Coronavirus (COVID-19) Update:  Customer Solutions 

During this time, we are updating this section of our website daily as we receive information that will better assist you during this time. To learn more about COVID-19 updates, CARES Act, and additional banking resources, please see the information below.

Online Banking Update

(April 15, 2020) Across the country, several individuals are using their mobile app to check the status of their stimulus funds. During this time, due to the high traffic volume report, we are recommending customers to visit the homepage of this site and check their bank account(s) from a desktop computer, rather than the mobile app. Still yet, customers may receive a slight delay, but please be patient and refresh your browser when needed. Our team will continue to watch the traffic volume and monitor the status of this nationwide issue. Thank you for understanding. 

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Small Business Administration (SBA)

Paycheck Protection Program (PPP) Information

(June 18, 2020)  In order to utilize the new 3508EZ form, your loan must be less than $2 Million and the borrower must meet the following criteria: FORM 3508EZ INSTRUCTIONS FOR BORROWERS 

Checklist for Using SBA Form 3508EZ

You (the Borrower) can apply for forgiveness of your Paycheck Protection Program (PPP) loan using this SBA Form 3508EZ if you can check at least one of the three boxes below. Do not submit this Checklist with your SBA Form 3508EZ.

☐ The Borrower is a self-employed individual, independent contractor, or sole proprietor who had no employees at the time of the PPP loan application and did not include any employee salaries in the computation of average monthly payroll in the Borrower Application Form (SBA Form 2483).

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☐ The Borrower did not reduce annual salary or hourly wages of any employee by more than 25 percent during the Covered Period or the Alternative Payroll Covered Period (as defined below) compared to the period between January 1, 2020 and March 31, 2020 (for purposes of this statement, “employees” means only those employees that did not receive, during any single period during 2019, wages or salary at an annualized rate of pay in an amount more than $100,000); AND The Borrower did not reduce the number of employees or the average paid hours of employees between January 1, 2020 and the end of the Covered Period. (Ignore reductions that arose from an inability to rehire individuals who were employees on February 15, 2020 if the Borrower was unable to hire similarly qualified employees for unfilled positions on or before December 31, 2020. Also ignore reductions in an employee’s hours that the Borrower offered to restore and the employee refused. See 85 FR 33004, 33007 (June 1, 2020) for more details.

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☐ The Borrower did not reduce annual salary or hourly wages of any employee by more than 25 percent during the Covered Period or the Alternative Payroll Covered Period (as defined below) compared to the period between January 1, 2020 and March 31, 2020 (for purposes of this statement, “employees” means only those employees that did not receive, during any single period during 2019, wages or salary at an annualized rate of pay in an amount more than $100,000); AND The Borrower was unable to operate during the Covered Period at the same level of business activity as before February 15, 2020, due to compliance with requirements established or guidance issued between March 1, 2020 and December 31, 2020 by the Secretary of Health and Human Services, the Director of the Centers for Disease Control and Prevention, or the Occupational Safety and Health Administration, related to the maintenance of standards of sanitation, social distancing, or any other work or customer safety requirement related to COVID-19.

If you can check at least one of the three boxes above, complete SBA Form 3508EZ in accordance with the instructions and submit it to your Lender. 

SBA Form 3508EZ Instructions

SBA For 3508EZ Application

If you are unable to check one of the boxes above, you cannot use SBA Form 3508EZ and instead you must apply for forgiveness of your PPP loan using SBA Form 3508.

SBA Form 3508 Instructions

SBA Form 3508 Application


Return your application by:

  • Email: relief@bransonbank.com
  • Deliver to any locations, noted below, at the drive-thru window.
  • Fax to: (417) 348-0606 

We Are Here To Assist:

Your Lenders Are Ready To Serve You:

As an "Approved SBA Express Lender" our loan officers are happy to assist you with this process. If you are a customer, please contact your loan officer and if you are not a customer, we welcome you with open arms to contact the following officers:

The Paycheck Protection Program is implemented by the Small Business Administration with support from the Department of the Treasury. Lenders should also visit www.sba.gov or www.coronavirus.gov for more information. Loans subject to underwriting approval and available for qualified applicants based on program requirements. Contact us for more information regarding these requirements. Please refer to the CARES Act of 2020 for details.

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Economic Impact Payments (Rebate-Stimulus Payments)

(April 28, 2020) Who’s Eligible:Taxpayers who filed tax returns in 2018 and 2019 and Eligible retirees and recipients of Social Security retirement, disability (SSDI), survivors’ benefits, Railroad Retirement, veterans’ benefits, as well as individuals who do not make enough money to normally have to file a tax return. This includes those who have no income, as well as those whose income comes entirely from federal benefit programs, such as supplemental security income (SSI) benefits. No minimum income is needed for the Payment.

Another reminder, those who don’t usually file a tax return AND receive Social Security retirement, survivor, or disability benefits (SSDI), Railroad Retirement benefits, Supplemental Security Income (SSI) and VA Compensation and Pension (C&P) will automatically receive his/her payment.  Many people in these groups are expected to see the automatic $1,200 payments later this month, with SSI and VA payments expected to start in MayThis is slightly later than originally stated by the IRS. You will receive your payment as a direct deposit or by mail, just as you would normally receive your benefits.

Two Web portals on IRS.gov

IRS’ first web portal, “Non-Filers: Enter Payment Info Here” https://www.irs.gov/coronavirus/non-filers-enter-payment-info-here  is for tax-filers who haven’t filed their 2018 or 2019 tax return AND don’t receive federal benefits. 

IRS’ second web portal, “Get My Payment” https://www.irs.gov/coronavirus/get-my-payment

This portal can be used to check your payment status, your payment type (check or direct deposit), or whether more information about you is needed.

IRS updates “Get My Payment” data once per day, overnight, so there is no need to check more often than once daily.

    “Get My Payment” will display one of the following payment statuses:

  • Payment Status (one of two statuses) –
  • A payment has been processed, a payment date is available, and payment is to be sent either by direct deposit or mail.
  • You are eligible, but a payment has not been processed and a payment date is not available.
  • Need More Information – You are eligible for a payment, but we do not have your direct deposit information. You will be given the opportunity to provide your bank information once you have properly verified your identity.
  • Payment Status Not Available – there are several reasons you may get this “not available status”:  
  • You are required to file a tax return, but:
    • ** IRS hasn't finished processing your 2019 return
    • **Your data has not been added to the portal yet; information continues to be added to allow more                                               people to use it.
      •  * You don't usually file a return, and:
      • **You used “Non-Filers: Enter Payment Info Here” but IRS hasn't processed your entry yet
      • **You receive SSI or VA benefits; information has not been loaded onto IRS systems yet for people who don’t normally file a tax return.
      • * You’re not eligible for a payment (see Eligibility).
  • If you receive “Payment Status Not Available”, you will not be able to provide direct deposit information at this time.  IRS is working on updates to allow more people to use this feature.

(April 15, 2020) The Treasury announced over 80 million electronic payments were delivered today. 

To check the EIP payment status, confirm your payment type (direct deposit or check), or enter your bank account information for direct deposit if the IRS doesn't have it and your EIP hasn't already been sent, Click Here.

Additional information on payments:

  • April 20 | Check processing begins.  Expect 5 million checks to be issued weekly, with first batch released approximately May 4th and continuing for as long as 20 weeks. 
  • April 22 | Additional 15 million direct deposits funded (transmitted on April 17)
  • April 29 | Additional 15 million direct deposits funded (transmitted on April 24)

(April 8, 2020) Bill Jones, President/CEO, made a reference to the Treasury Department and the Internal Revenue Service regarding their distribution of economic impact payments that are scheduled to begin within the next few weeks. Our team wants to ensure you are updated with the latest information, please Click Here to find helpful resources or Click Here to view this video.

(April 12, 2020) The IRS web-portal is NOW live to provide information for eligibility calculation and electronic EIP delivery (direct deposit):  https://www.freefilefillableforms.com/#/fd/EconomicImpactPayment 

**Who needs to visit this portal:  If you do not normally file a tax return.  If you receive veterans disability compensation, a pension, or survivor benefits from the Department of Veterans Affairs, or your income level does not require you to file a tax return, then you need to submit information to the IRS to receive an Economic Impact Payment.

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Join President, Bill Jones and Senior Vice President Greg Baker as they share an SBA lending update (3/31/20).

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Temporary Hours of Operation:

For all transactions at the physical location, please use our drive-thru services.

  • Hwy. 248: Monday – Thursday from 8:00am – 5:30pm / Fridays from 8:00am-6:00pm
  • Falls Parkway: Monday – Friday from 8:00am – 5:00pm
  • Gretna: Monday – Thursday from 8:00am – 5:00pm / Fridays from 8:00am – 5:30pm
  • Forsyth: Monday – Friday from 8:00am – 5:30pm All locations listed above are open Saturday from 8:00am - Noon

If you need to schedule an appointment, please call Branson Bank at: (417) 334-9696

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During this time, there are some common questions our friends and neighbors are asking and we completely understand. Please see the below questions for both Retail and Lending Customers.

Common Retail Questions:

What if I lost my Branson Bank Debit Card, what do I do? Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Additionally, you can call (866) 546-8273 during non-business hours to close your card. Finally, you can email us at info@bransonbank.com. We have the ability to instant issue debit cards during normal weekday business hours M-F 8:00am – 5:00pm at any Branson Bank location through the drive-thru. If you would rather a card to be mailed to you, those normally arrive in 7-10 business days.

What if I forgot my PIN number? Don’t worry, we can easily assist you. Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm and we can assist you to reset your PIN.

What is my daily Debit Card withdrawal/purchase limit? $1000 is the daily limit for Point of Sale Transactions and $500 is the daily limit for ATM transactions.

What if I lost my checks? Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Also, you can email us at info@bransonbank.com.

We will assist you in placing a stop payment. How do I request a stop payment?  Upon following the step above, we will assist you in placing the stop payment.

What if I need to reorder my checks? We are happy to help you! Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Also, you can email us at info@bransonbank.com.

What if I’m locked out of Online Banking or forgot my password? • It happens to the best of us, and we will be happy to get you set back up. Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pmAlso, you can email us at info@bransonbank.com.

How do I transfer funds? If you are wanting to transfer funds between your accounts at Branson Bank and already registered for Online/Mobile Banking, simply log in and you can make those transfers 24/7. • If you aren’t registered for Online Banking, please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. We will assist you in getting registered. If you prefer to have a Branson Bank associate help you complete the transfer, please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. We will be ready to assist you.

How can I make a wire transfer? Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Also, you can email us at info@bransonbank.com.

How do I make a withdrawal on my CD/IRA or access my safe deposit box? Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Also, you can email us at info@bransonbank.com.

How do I get a cashier’s check? We have the ability to issue cashier’s checks during normal business hours M-F 8:00am – 5:00pm and Sat 8:00am - 12:00pm through our drive-thrus.

How quickly will my funds be available after a deposit? Our policy is to make funds from your cash and check deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. In some cases, we will not make all the funds that you deposit by check available to you on the first business day after your deposit. Then funds will be available to you by the seventh business day.

Common Loan Questions:

What are current mortgage interest rates? Please email our Mortgage loan officers with your inquiries and contact information and they will be happy to get back you. Kim Senne, nmls 449643 ksenne@bransonbank.com OR Christi Abker, nmls 1892275 cabker@bransonbank.com

How do I apply for a mortgage loan or refinancing? Please email our Mortgage loan officers with your inquiries and contact information and they will be happy to get back you. Kim Senne, nmls 449643 ksenne@bransonbank.com OR Christi Abker, nmls 1892274 cabker@bransonbank.com

What are interest rates for a SBA loan, Commercial loan, Investment loan, Agricultural loan, Consumer Installment loan or a line of credit? Please email our Lenders with your inquiries and contact information and they will be happy to get back you. Dean Harmon, nmls 712198 – dharmon@bransonbank.com OR Greg Baker, nmls 564432 -gbaker@bransonbank.com OR Katie Hodges, nmls 1672062 – khodges@bransonbank.com, OR Ryan Sanders, nmls 1199280 – rsanders@bransonbank.com, OR Larry Maloney, nmls 411480– lmaloney@bransonbank.com, OR Pam Jenkins, nmls 712309 – pjenkins@bransonbank.com OR Karla Yeary, nmls 1192822 – kyeary@bransonbank.com

How do I apply for a SBA loan, Commercial loan, Investment loan, Agricultural loan, Consumer Installment loan or a line of credit? Please email our Lenders with your inquiries and contact information and they will be happy to get back you. Dean Harmon, nmls 712198 – dharmon@bransonbank.com, OR Greg Baker, nmls 564432 -gbaker@bransonbank.com, OR Katie Hodges, nmls 1672062 – khodges@bransonbank.com, OR Ryan Sanders, nmls 1199280 –rsanders@bransonbank.com, OR Larry Maloney, nmls 411480– lmaloney@bransonbank.com, OR Pam Jenkins, nmls 712309 – pjenkins@bransonbank.com OR Karla Yeary, nmls 1192822 – kyeary@bransonbank.com

How do I contact Branson Bank to talk to a loan representative? (417) 334-9696 and ask to speak to a loan representative.

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Additional Resources:

SBA Loans and Related Relief Under the CARES Act: Click Here

Loan Resources: U.S. Small Business Administration - Disaster Loan Assistance: https://disasterloan.sba.gov/ela/

Loan Resources: MSU Small Business Development Center can assist with applications for SBA Disaster Loans: https://sbdc.missouristate.edu/

Chamber: The Branson Chamber is updating information for businesses and employees on a daily basis, for the latest information: https://www.bransonchamber.com/covid19resourcepage/

City of Branson: Be aware of the rules and regulations passed by our local officials: http://www.cityofbranson.org/805/Coronavirus-Information

Taney County Health Department: For Taney County alerts and notifications regarding the Coronavirus go to: https://www.taneycohealth.org/covid19/

Summary CARES Act by Sen. Banking Com. (3.27.20): Click Here

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In an effort to offer you the same Branson Bank experience, please note the following resources to bank from the comfort of your home: 

Online Banking To bank online, please visit the top right of our website home page: www.bransonbank.com and click Freedom Banking. Not an online user and wish to sign-up? Visit our website for one of the following applications: Consumer Application and Business Application

goDough Mobile Banking Not enrolled in mobile banking and wish to use it? Do the following:

Step 1) Enroll in online banking on our website

Step 2) Download the Branson Bank goDough Mobile Banking App (available on both iOS and Android)

Step 3) Once the app is downloaded: a. Log-In b. Select Deposits tab c. Enroll in Mobile check deposits

Step 4) Upon approval, you will gain access within two business days from date of enrollment.

Online Banking and goDough Mobile Banking allow you to:

  • Manage your accounts anytime, anywhere.
  • Deposit checks from your mobile device.
  • Transfer funds between your accounts
  • Pay bills
  • View account alerts
  • View check images
  • Recent statements
  • Make payments with Bill Pay: Both Consumers and Business Owners alike can pay anyone or any company through Bill Pay. You determine who you want to pay, when you want to pay, and which account you wish to pay from. It’s safe, secure, and easy to use. To learn more, go to: /services/bill-pay

Personal Account Resources

Freedom Banking Online If you are not currently an internet banking user, and wish to learn how to utilize this convenience, please call (417) 334-9696 and schedule a time to sit down with a professional Staff member. We can explain the how, where, and why of internet banking and provide you with a fast, easy, secure way to do your banking from the comforts of your home.

Smart Phone Banking Smartphone Banking is banking anytime, anywhere from your Android or Apple mobile device. Branson Bank offers the GoDough Mobile Banking app to ensure banking services are available at your fingertips. You can get the GoDough Mobile Banking App on the Play Store (Android) or the App Store (Apple) FREE. In order to use GoDough Mobile Banking, you must currently be an online banking customer. If you need to sign up for online banking, please call us at (417) 334-9696 to easily and quickly get signed up!

Bill Pay: For Consumers Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.

Here’s how easy it is: 1. Log in to your account and click the “Bill Pay” link 2. Click the "Add a Payee" button on your home page dashboard. 3. Enter the requested information. Typically this information can be found on your latest bill statement. Once you add your payee, you can start making payments in seconds.

Mobile Check Deposit Now You Can Deposit Checks Right From Your Phone With Mobile Check Deposit. It's A Snap! To get started with Mobile Check Deposit, download the Branson Bank Mobile Banking App to your smartphone, using the following links below:

Once the app is downloaded, log in, select the Deposits tab, and enroll in Mobile Check Deposits. After approval, you will gain access within 2 business days from the date of enrollment.

Direct Deposit Have your paycheck, Social Security payment or other income directly deposited to your account.

Electronic Payments Schedule automatic monthly payments so important bills are automatically paid on time.

Debit Cards Keep some extra cash on hand. Use your debit card at any of our 4 ATMs for fee-free withdrawals.

Business Account Resources

Here are some simple steps to prepare your business for an emergency:

Smart Phone Banking Smartphone Banking is banking anytime, anywhere from your Android or Apple mobile device. Branson Bank offers the GoDough Mobile Banking app to ensure banking services are available at your fingertips. You can get the GoDough Mobile Banking App on the Play Store (Android) or the App Store (Apple) FREE. In order to use GoDough Mobile Banking, you must currently be an online banking customer. If you need to sign up for online banking, please call us at (417) 334-9696 to easily and quickly get signed up!

Pay your employees no matter where they are Mail delays may occur during an emergency, causing issues for employees waiting for paychecks to arrive. Instead of paper checks, use an electronic method for paying your employees such as direct deposit. Contact your banker today to learn more about electronic payroll.

Bill Pay For Business Owners Bill Pay streamlines the back-office functions of your small business and allows you to make payments to virtually any individual or company through your online banking account.

Here’s how easy it is: 1. Log in to your account and click the “Bill Pay” link 2. Click the "Add a Payee" button on your home page dashboard. 3. Enter the requested information. Typically this information can be found on your latest bill statement. Once you add your payee, you can start making payments in seconds.

Business Debit Card Your business debit card offers the same convenience and security features as your personal debit card.

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ATMs locations: 

  • 1501 St. Hwy. 248 Branson, MO
  • 4675 Gretna Rd. Branson, MO
  • 3285 Falls Parkway Branson, MO
  • 15514 US Hwy. 160 Forsyth, MO