Customer Solutions (COVID-19)

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Coronavirus (COVID-19) Update:  Customer Solutions 

During this time, we are updating this section of our website daily as we receive information that will better assist you during this time. To learn more about COVID-19 updates, CARES Act, and additional banking resources, please see the information below.

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Small Business Administration (SBA) 

As of April 2, 2020, SBA made changes to the PPP Application, to apply please Click Here for the revised application and Click Here for additional instructions.

Changes To Note:

  1. You must check a box for your entity type at the top of the form
  2. If you have received EIDL funds directly from the SBA prior to April 3, 2020, you may add that to your request amount for the PPP Loan. These funds must have been approved and received prior to April 3, 2020.

Important:  An additional document is also provided with detailed instructions to calculate your loan amount request.  See page 5:  WHAT DO BORROWERS NEED TO KNOW AND DO.  This is an excellent resource to help you with your calculation.  We recommend using your 2019 W-3 form and related W-2’s to calculate, please provide a copy to the bank for documentation.  Other payroll documentation is allowable, see instructions for other suggested documentation types.  Please provide any documents you use to calculate your loan amount to the bank with the application.

Loans subject to underwriting approval and available for qualified applicants based on program requirements, terms and conditions subject to change. Contact us for more information regarding these requirements. Please refer to the CARES Act of 2020 for details.

Return your application by:

  • Email: relief@bransonbank.com
  • Deliver to any locations, noted below, at the drive-thru window.
  • Fax to: (417) 348-0606 

We Are Here To Assist:

Our Lenders:

As an "Approved SBA Express Lender" our loan officers are happy to assist you with this process. If you are a customer, please contact your loan officer and if you are not a customer, we welcome you with open arms to contact the following officers:

The Paycheck Protection Program is implemented by the Small Business Administration with support from the Department of the Treasury. Lenders should also visit www.sba.gov or www.coronavirus.gov for more information. Loans subject to underwriting approval and available for qualified applicants based on program requirements. Contact us for more information regarding these requirements. Please refer to the CARES Act of 2020 for details.

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Join President, Bill Jones and Senior Vice President Greg Baker as they share an SBA lending update (3/31/20).

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Temporary Hours of Operation:

For all transactions at the physical location, please use our drive-thru services.

  • Hwy. 248: Monday – Thursday from 8:00am – 5:30pm / Fridays from 8:00am-6:00pm
  • Falls Parkway: Monday – Friday from 8:00am – 5:00pm
  • Gretna: Monday – Thursday from 8:00am – 5:00pm / Fridays from 8:00am – 5:30pm
  • Forsyth: Monday – Friday from 8:00am – 5:30pm All locations listed above are open Saturday from 8:00am - Noon

If you need to schedule an appointment, please call Branson Bank at: (417) 334-9696

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During this time, there are some common questions our friends and neighbors are asking and we completely understand. Please see the below questions for both Retail and Lending Customers.

Common Retail Questions:

What if I lost my Branson Bank Debit Card, what do I do? Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Additionally, you can call (866) 546-8273 during non-business hours to close your card. Finally, you can email us at info@bransonbank.com. We have the ability to instant issue debit cards during normal weekday business hours M-F 8:00am – 5:00pm at any Branson Bank location through the drive-thru. If you would rather a card to be mailed to you, those normally arrive in 7-10 business days.

What if I forgot my PIN number? Don’t worry, we can easily assist you. Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm and we can assist you to reset your PIN.

What is my daily Debit Card withdrawal/purchase limit? $1000 is the daily limit for Point of Sale Transactions and $500 is the daily limit for ATM transactions.

What if I lost my checks? Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Also, you can email us at info@bransonbank.com.

We will assist you in placing a stop payment. How do I request a stop payment?  Upon following the step above, we will assist you in placing the stop payment.

What if I need to reorder my checks? We are happy to help you! Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Also, you can email us at info@bransonbank.com.

What if I’m locked out of Online Banking or forgot my password? • It happens to the best of us, and we will be happy to get you set back up. Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pmAlso, you can email us at info@bransonbank.com.

How do I transfer funds? If you are wanting to transfer funds between your accounts at Branson Bank and already registered for Online/Mobile Banking, simply log in and you can make those transfers 24/7. • If you aren’t registered for Online Banking, please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. We will assist you in getting registered. If you prefer to have a Branson Bank associate help you complete the transfer, please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. We will be ready to assist you.

How can I make a wire transfer? Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Also, you can email us at info@bransonbank.com.

How do I make a withdrawal on my CD/IRA or access my safe deposit box? Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Also, you can email us at info@bransonbank.com.

How do I get a cashier’s check? We have the ability to issue cashier’s checks during normal business hours M-F 8:00am – 5:00pm and Sat 8:00am - 12:00pm through our drive-thrus.

How quickly will my funds be available after a deposit? Our policy is to make funds from your cash and check deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. In some cases, we will not make all the funds that you deposit by check available to you on the first business day after your deposit. Then funds will be available to you by the seventh business day.

Common Loan Questions:

What are current mortgage interest rates? Please email our Mortgage loan officers with your inquiries and contact information and they will be happy to get back you. Kim Senne, nmls 449643 ksenne@bransonbank.com OR Christi Abker, nmls 1892275 cabker@bransonbank.com

How do I apply for a mortgage loan or refinancing? Please email our Mortgage loan officers with your inquiries and contact information and they will be happy to get back you. Kim Senne, nmls 449643 ksenne@bransonbank.com OR Christi Abker, nmls 1892274 cabker@bransonbank.com

What are interest rates for a SBA loan, Commercial loan, Investment loan, Agricultural loan, Consumer Installment loan or a line of credit? Please email our Lenders with your inquiries and contact information and they will be happy to get back you. Dean Harmon, nmls 712198 – dharmon@bransonbank.com OR Greg Baker, nmls 564432 -gbaker@bransonbank.com OR Katie Hodges, nmls 1672062 – khodges@bransonbank.com, OR Ryan Sanders, nmls 1199280 – rsanders@bransonbank.com, OR Larry Maloney, nmls 411480– lmaloney@bransonbank.com, OR Pam Jenkins, nmls 712309 – pjenkins@bransonbank.com OR Karla Yeary, nmls 1192822 – kyeary@bransonbank.com

How do I apply for a SBA loan, Commercial loan, Investment loan, Agricultural loan, Consumer Installment loan or a line of credit? Please email our Lenders with your inquiries and contact information and they will be happy to get back you. Dean Harmon, nmls 712198 – dharmon@bransonbank.com, OR Greg Baker, nmls 564432 -gbaker@bransonbank.com, OR Katie Hodges, nmls 1672062 – khodges@bransonbank.com, OR Ryan Sanders, nmls 1199280 –rsanders@bransonbank.com, OR Larry Maloney, nmls 411480– lmaloney@bransonbank.com, OR Pam Jenkins, nmls 712309 – pjenkins@bransonbank.com OR Karla Yeary, nmls 1192822 – kyeary@bransonbank.com

How do I contact Branson Bank to talk to a loan representative? (417) 334-9696 and ask to speak to a loan representative.

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Additional Resources:

SBA Loans and Related Relief Under the CARES Act: Click Here

Loan Resources: U.S. Small Business Administration - Disaster Loan Assistance: https://disasterloan.sba.gov/ela/

Loan Resources: MSU Small Business Development Center can assist with applications for SBA Disaster Loans: https://sbdc.missouristate.edu/

Chamber: The Branson Chamber is updating information for businesses and employees on a daily basis, for the latest information: https://www.bransonchamber.com/covid19resourcepage/

City of Branson: Be aware of the rules and regulations passed by our local officials: http://www.cityofbranson.org/805/Coronavirus-Information

Taney County Health Department: For Taney County alerts and notifications regarding the Coronavirus go to: https://www.taneycohealth.org/covid19/

Summary CARES Act by Sen. Banking Com. (3.27.20): Click Here

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In an effort to offer you the same Branson Bank experience, please note the following resources to bank from the comfort of your home: 

Online Banking To bank online, please visit the top right of our website home page: www.bransonbank.com and click Freedom Banking. Not an online user and wish to sign-up? Visit our website for one of the following applications: Consumer Application and Business Application

goDough Mobile Banking Not enrolled in mobile banking and wish to use it? Do the following:

Step 1) Enroll in online banking on our website

Step 2) Download the Branson Bank goDough Mobile Banking App (available on both iOS and Android)

Step 3) Once the app is downloaded: a. Log-In b. Select Deposits tab c. Enroll in Mobile check deposits

Step 4) Upon approval, you will gain access within two business days from date of enrollment.

Online Banking and goDough Mobile Banking allow you to:

  • Manage your accounts anytime, anywhere.
  • Deposit checks from your mobile device.
  • Transfer funds between your accounts
  • Pay bills
  • View account alerts
  • View check images
  • Recent statements
  • Make payments with Bill Pay: Both Consumers and Business Owners alike can pay anyone or any company through Bill Pay. You determine who you want to pay, when you want to pay, and which account you wish to pay from. It’s safe, secure, and easy to use. To learn more, go to: /services/bill-pay

Personal Account Resources

Freedom Banking Online If you are not currently an internet banking user, and wish to learn how to utilize this convenience, please call (417) 334-9696 and schedule a time to sit down with a professional Staff member. We can explain the how, where, and why of internet banking and provide you with a fast, easy, secure way to do your banking from the comforts of your home.

Smart Phone Banking Smartphone Banking is banking anytime, anywhere from your Android or Apple mobile device. Branson Bank offers the GoDough Mobile Banking app to ensure banking services are available at your fingertips. You can get the GoDough Mobile Banking App on the Play Store (Android) or the App Store (Apple) FREE. In order to use GoDough Mobile Banking, you must currently be an online banking customer. If you need to sign up for online banking, please call us at (417) 334-9696 to easily and quickly get signed up!

Bill Pay: For Consumers Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.

Here’s how easy it is: 1. Log in to your account and click the “Bill Pay” link 2. Click the "Add a Payee" button on your home page dashboard. 3. Enter the requested information. Typically this information can be found on your latest bill statement. Once you add your payee, you can start making payments in seconds.

Mobile Check Deposit Now You Can Deposit Checks Right From Your Phone With Mobile Check Deposit. It's A Snap! To get started with Mobile Check Deposit, download the Branson Bank Mobile Banking App to your smartphone, using the following links below:

Once the app is downloaded, log in, select the Deposits tab, and enroll in Mobile Check Deposits. After approval, you will gain access within 2 business days from the date of enrollment.

Direct Deposit Have your paycheck, Social Security payment or other income directly deposited to your account.

Electronic Payments Schedule automatic monthly payments so important bills are automatically paid on time.

Debit Cards Keep some extra cash on hand. Use your debit card at any of our 4 ATMs for fee-free withdrawals.

Business Account Resources

Here are some simple steps to prepare your business for an emergency:

Smart Phone Banking Smartphone Banking is banking anytime, anywhere from your Android or Apple mobile device. Branson Bank offers the GoDough Mobile Banking app to ensure banking services are available at your fingertips. You can get the GoDough Mobile Banking App on the Play Store (Android) or the App Store (Apple) FREE. In order to use GoDough Mobile Banking, you must currently be an online banking customer. If you need to sign up for online banking, please call us at (417) 334-9696 to easily and quickly get signed up!

Pay your employees no matter where they are Mail delays may occur during an emergency, causing issues for employees waiting for paychecks to arrive. Instead of paper checks, use an electronic method for paying your employees such as direct deposit. Contact your banker today to learn more about electronic payroll.

Bill Pay For Business Owners Bill Pay streamlines the back-office functions of your small business and allows you to make payments to virtually any individual or company through your online banking account.

Here’s how easy it is: 1. Log in to your account and click the “Bill Pay” link 2. Click the "Add a Payee" button on your home page dashboard. 3. Enter the requested information. Typically this information can be found on your latest bill statement. Once you add your payee, you can start making payments in seconds.

Business Debit Card Your business debit card offers the same convenience and security features as your personal debit card.

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ATMs locations: 

  • 1501 St. Hwy. 248 Branson, MO
  • 4675 Gretna Rd. Branson, MO
  • 3285 Falls Parkway Branson, MO
  • 15514 US Hwy. 160 Forsyth, MO