Customer Solutions (COVID-19)

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Coronavirus (COVID-19) Update:  Customer Solutions 

During this time, we are updating this section of our website daily as we receive information that will better assist you during this time. To learn more about COVID-19 updates and additional banking resources, please see the information below.

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Updated Information on: Shutter Venue, PPP, and SBA COVID Relief Program

(2.19.21) SBA continues to update information throughout this process - please note the following information pertaining to 1) Shutter Venue Operator Grant 2) PPP Report 3) SBA COVID Relief Program Report.

IRS to REISSUE 2.8 MILLION EIPs 

(1.26.21) The IRS will reissue 5.2 million Economic Impact Payments beginning this week with 2.8 million of those payments distributed by ACH Direct Deposit and the remaining by check. These payments are reissuances of prior payments sent in error by the IRS to accounts held with tax preparers, and that were subsequently returned at the specific instruction of the IRS.

Additionally, the IRS Get My Payment Portal https://www.irs.gov/coronavirus/get-my-payment will be updated to reflect these reissued payments and is slated to be available on Jan. 29.

SBA Additional Resources 

(1.26.21) SBA is offering programs that are facilitated directly through SBA and their online portal.  Click the links below for more information regarding these programs:

Shuttered Venue Operator Grants:  https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/shuttered-venue-operators-grant

Targeted EIDL Advance Program:  https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/covid-19-economic-injury-disaster-loans#section-header-6

EIDL Program :  https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/covid-19-economic-injury-disaster-loans

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PPP First Draw and Second Draw Application And Instructions (1.20.21)

The SBA finalized the application for the Second Draw of the PPP Program over the weekend. Please read through the application thoroughly, as the instructions have changed from the First Draw PPP Program. You will need to provide all documentation as required in the application, sign and initial in all required sections. If your loan amount is under $150,000, you will note the application says you do not have to provide your documentation to prove your 25% decline in revenue at the time of application. We strongly suggest you send it with your application to limit delays now or at time of forgiveness.  

If you need assistance with completion of your application you may reach out to your accountant or to the Small Business Development Center at MSU. This is a free service that can work with you to assist in completion and answer questions. You may contact them at their website:  https://sbdc.missouristate.edu/

Please email your completed application and documents to relief@bransonbank.com or drop them by any of our facilities. If you drop you application off, please let the bank representative know that it is a PPP application rather than directing it to a specific associate in order to expedite the processing of your application. You may also utilize this same email address: relief@bransonbank.com for questions or updates, as this will be the fastest way to receive a response as it is monitored continuously through our operating hours.

Click Here to download the PPP Second Draw Borrower Application.

If you have not received a PPP loan yet, you may apply for a first draw by clicking here.

Revised PPP Loan Forgiveness Application and Instructions:

Click Here for Form 3508 S (If your PPP Loan is less than $150,000 you likely will qualify for this one page form.)

Click Here for Form 3508

Click Here for Form 3508 EZ

Return your application by:

  • Email: relief@bransonbank.com
  • Deliver to any locations, noted below, at the drive-thru window.
  • Fax to: (417) 348-0606 

We Are Here To Assist:

Your Lenders Are Ready To Serve You:

As an "Approved SBA Express Lender" our loan officers are happy to assist you with this process. If you are a customer, please contact your loan officer and if you are not a customer, we welcome you with open arms to contact the following officers:

The Paycheck Protection Program is implemented by the Small Business Administration with support from the Department of the Treasury. Lenders should also visit www.sba.gov or www.coronavirus.gov for more information. Loans subject to underwriting approval and available for qualified applicants based on program requirements. Contact us for more information regarding these requirements. Please refer to the CARES Act of 2020 for details.

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01.05.21 Please be advised of an IRS payment method error: As a result of an IRS error last week, 15-20 million individuals of the 112 million who were expected to receive their economic impact payments through ACH transactions will receive payments via paper check. 

The IRS’ Get My Payment portal is active and allows individuals to view their EIP status; however, it is unclear if the portal reflects how the payment was actually paid (check) vs. how it was intended to be paid (ACH).  

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Round 2 Of Economic Impact Payments Are On The Way

12.30.20 The Treasury Department and the Federal Reserve is delivering a second round of Economic Impact Payments (EIP) to millions of Americans as part of the implementation of the Coronavirus Response and Relief Supplemental Appropriations Act of 2021.  

The first waves of direct deposit payments are already being distributed; Branson Bank customers will start seeing payments post as soon as January 4, 2021. Paper checks will begin to be mailed today. Prepaid cards will start being mailed on January 4, 2021. All EIPs are expected to be paid by January 24, 2021.

Eligible individuals will receive an Economic Impact Payment of up to $600 for individuals or $1,200 for married couples and up to $600 for each qualifying dependent. (Income limits are the same as round one, determined by 2019 adjusted gross income, up to $75,000 for individuals and up to $150,000 for married couples filing joint returns and surviving spouses. For filers with income above those amounts, the payment amount is reduced.)  

This second round of payments will be distributed automatically, with no action required for those eligible.  If additional legislation is enacted to provide for an increased EIP amount, additional payments will be distributed to ensure all eligible recipients receive the full payment amount.  Any payment amount discrepancy or non-payment (or any other payment issues) have to be addressed when you file your 2020 tax return.

Later this week, payment status can be checked at https://www.irs.gov/coronavirus/get-my-payment. For more information about Economic Impact Payments, please visit IRS.gov/EIP

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12.22.20 Branson Bank continues to work diligently to serve our community during times of need and beyond.  New legislation in the form of the Coronavirus Response and Relief Supplemental Appropriations Act was overwhelmingly approved by both the House of Representatives and the Senate today and will provide additional assistance to our community.  As the details are presented and the programs are defined, we will work to provide you the most up to date information available.  We anticipate finalization of these programs to be swift, but likely will be after January 1st.  If you would like to ensure you receive updates from us as they become available, please continue to watch this section of the site, or email relief@bransonbank.com and request to be added to our email distribution list.

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Online Banking Update

(April 15, 2020) Across the country, several individuals are using their mobile app to check the status of their stimulus funds. During this time, due to the high traffic volume report, we are recommending customers to visit the homepage of this site and check their bank account(s) from a desktop computer, rather than the mobile app. Still yet, customers may receive a slight delay, but please be patient and refresh your browser when needed. Our team will continue to watch the traffic volume and monitor the status of this nationwide issue. Thank you for understanding. 

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Economic Impact Payments (Rebate-Stimulus Payments)

(April 28, 2020) Who’s Eligible:Taxpayers who filed tax returns in 2018 and 2019 and Eligible retirees and recipients of Social Security retirement, disability (SSDI), survivors’ benefits, Railroad Retirement, veterans’ benefits, as well as individuals who do not make enough money to normally have to file a tax return. This includes those who have no income, as well as those whose income comes entirely from federal benefit programs, such as supplemental security income (SSI) benefits. No minimum income is needed for the Payment.

Another reminder, those who don’t usually file a tax return AND receive Social Security retirement, survivor, or disability benefits (SSDI), Railroad Retirement benefits, Supplemental Security Income (SSI) and VA Compensation and Pension (C&P) will automatically receive his/her payment.  Many people in these groups are expected to see the automatic $1,200 payments later this month, with SSI and VA payments expected to start in MayThis is slightly later than originally stated by the IRS. You will receive your payment as a direct deposit or by mail, just as you would normally receive your benefits.

Two Web portals on IRS.gov

IRS’ first web portal, “Non-Filers: Enter Payment Info Here” https://www.irs.gov/coronavirus/non-filers-enter-payment-info-here  is for tax-filers who haven’t filed their 2018 or 2019 tax return AND don’t receive federal benefits. 

IRS’ second web portal, “Get My Payment” https://www.irs.gov/coronavirus/get-my-payment

This portal can be used to check your payment status, your payment type (check or direct deposit), or whether more information about you is needed.

IRS updates “Get My Payment” data once per day, overnight, so there is no need to check more often than once daily.

    “Get My Payment” will display one of the following payment statuses:

  • Payment Status (one of two statuses) –
  • A payment has been processed, a payment date is available, and payment is to be sent either by direct deposit or mail.
  • You are eligible, but a payment has not been processed and a payment date is not available.
  • Need More Information – You are eligible for a payment, but we do not have your direct deposit information. You will be given the opportunity to provide your bank information once you have properly verified your identity.
  • Payment Status Not Available – there are several reasons you may get this “not available status”:  
  • You are required to file a tax return, but:
    • ** IRS hasn't finished processing your 2019 return
    • **Your data has not been added to the portal yet; information continues to be added to allow more                                               people to use it.
      •  * You don't usually file a return, and:
      • **You used “Non-Filers: Enter Payment Info Here” but IRS hasn't processed your entry yet
      • **You receive SSI or VA benefits; information has not been loaded onto IRS systems yet for people who don’t normally file a tax return.
      • * You’re not eligible for a payment (see Eligibility).
  • If you receive “Payment Status Not Available”, you will not be able to provide direct deposit information at this time.  IRS is working on updates to allow more people to use this feature.

(April 15, 2020) The Treasury announced over 80 million electronic payments were delivered today. 

To check the EIP payment status, confirm your payment type (direct deposit or check), or enter your bank account information for direct deposit if the IRS doesn't have it and your EIP hasn't already been sent, Click Here.

Additional information on payments:

  • April 20 | Check processing begins.  Expect 5 million checks to be issued weekly, with first batch released approximately May 4th and continuing for as long as 20 weeks. 
  • April 22 | Additional 15 million direct deposits funded (transmitted on April 17)
  • April 29 | Additional 15 million direct deposits funded (transmitted on April 24)

(April 8, 2020) Bill Jones, President/CEO, made a reference to the Treasury Department and the Internal Revenue Service regarding their distribution of economic impact payments that are scheduled to begin within the next few weeks. Our team wants to ensure you are updated with the latest information, please Click Here to find helpful resources or Click Here to view this video.

(April 12, 2020) The IRS web-portal is NOW live to provide information for eligibility calculation and electronic EIP delivery (direct deposit):  https://www.freefilefillableforms.com/#/fd/EconomicImpactPayment 

**Who needs to visit this portal:  If you do not normally file a tax return.  If you receive veterans disability compensation, a pension, or survivor benefits from the Department of Veterans Affairs, or your income level does not require you to file a tax return, then you need to submit information to the IRS to receive an Economic Impact Payment.

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Join President, Bill Jones and Senior Vice President Greg Baker as they share an SBA lending update (3/31/20).

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Temporary Hours of Operation:

For all transactions at the physical location, please use our drive-thru services.

  • Hwy. 248: Monday – Thursday from 8:00am – 5:30pm / Fridays from 8:00am-6:00pm
  • Falls Parkway: Monday – Friday from 8:00am – 5:00pm
  • Gretna: Monday – Thursday from 8:00am – 5:00pm / Fridays from 8:00am – 5:30pm
  • Forsyth: Monday – Friday from 8:00am – 5:30pm All locations listed above are open Saturday from 8:00am - Noon

If you need to schedule an appointment, please call Branson Bank at: (417) 334-9696

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During this time, there are some common questions our friends and neighbors are asking and we completely understand. Please see the below questions for both Retail and Lending Customers.

Common Retail Questions:

What if I lost my Branson Bank Debit Card, what do I do? Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Additionally, you can call (866) 546-8273 during non-business hours to close your card. Finally, you can email us at info@bransonbank.com. We have the ability to instant issue debit cards during normal weekday business hours M-F 8:00am – 5:00pm at any Branson Bank location through the drive-thru. If you would rather a card to be mailed to you, those normally arrive in 7-10 business days.

What if I forgot my PIN number? Don’t worry, we can easily assist you. Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm and we can assist you to reset your PIN.

What is my daily Debit Card withdrawal/purchase limit? $1000 is the daily limit for Point of Sale Transactions and $500 is the daily limit for ATM transactions.

What if I lost my checks? Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Also, you can email us at info@bransonbank.com.

We will assist you in placing a stop payment. How do I request a stop payment?  Upon following the step above, we will assist you in placing the stop payment.

What if I need to reorder my checks? We are happy to help you! Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Also, you can email us at info@bransonbank.com.

What if I’m locked out of Online Banking or forgot my password? • It happens to the best of us, and we will be happy to get you set back up. Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pmAlso, you can email us at info@bransonbank.com.

How do I transfer funds? If you are wanting to transfer funds between your accounts at Branson Bank and already registered for Online/Mobile Banking, simply log in and you can make those transfers 24/7. • If you aren’t registered for Online Banking, please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. We will assist you in getting registered. If you prefer to have a Branson Bank associate help you complete the transfer, please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. We will be ready to assist you.

How can I make a wire transfer? Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Also, you can email us at info@bransonbank.com.

How do I make a withdrawal on my CD/IRA or access my safe deposit box? Please contact Branson Bank at (417) 334-9696 during normal business hours M-F 8:00am – 5:00pm or Sat 8:00am – 12:00pm. Also, you can email us at info@bransonbank.com.

How do I get a cashier’s check? We have the ability to issue cashier’s checks during normal business hours M-F 8:00am – 5:00pm and Sat 8:00am - 12:00pm through our drive-thrus.

How quickly will my funds be available after a deposit? Our policy is to make funds from your cash and check deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. In some cases, we will not make all the funds that you deposit by check available to you on the first business day after your deposit. Then funds will be available to you by the seventh business day.

Common Loan Questions:

What are current mortgage interest rates? Please email our Mortgage loan officers with your inquiries and contact information and they will be happy to get back you. Kim Senne, nmls 449643 ksenne@bransonbank.com OR Christi Abker, nmls 1892275 cabker@bransonbank.com

How do I apply for a mortgage loan or refinancing? Please email our Mortgage loan officers with your inquiries and contact information and they will be happy to get back you. Kim Senne, nmls 449643 ksenne@bransonbank.com OR Christi Abker, nmls 1892274 cabker@bransonbank.com

What are interest rates for a SBA loan, Commercial loan, Investment loan, Agricultural loan, Consumer Installment loan or a line of credit? Please email our Lenders with your inquiries and contact information and they will be happy to get back you. Dean Harmon, nmls 712198 – dharmon@bransonbank.com OR Greg Baker, nmls 564432 -gbaker@bransonbank.com OR Katie Hodges, nmls 1672062 – khodges@bransonbank.com, OR Ryan Sanders, nmls 1199280 – rsanders@bransonbank.com, OR Larry Maloney, nmls 411480– lmaloney@bransonbank.com, OR Pam Jenkins, nmls 712309 – pjenkins@bransonbank.com OR Karla Yeary, nmls 1192822 – kyeary@bransonbank.com

How do I apply for a SBA loan, Commercial loan, Investment loan, Agricultural loan, Consumer Installment loan or a line of credit? Please email our Lenders with your inquiries and contact information and they will be happy to get back you. Dean Harmon, nmls 712198 – dharmon@bransonbank.com, OR Greg Baker, nmls 564432 -gbaker@bransonbank.com, OR Katie Hodges, nmls 1672062 – khodges@bransonbank.com, OR Ryan Sanders, nmls 1199280 –rsanders@bransonbank.com, OR Larry Maloney, nmls 411480– lmaloney@bransonbank.com, OR Pam Jenkins, nmls 712309 – pjenkins@bransonbank.com OR Karla Yeary, nmls 1192822 – kyeary@bransonbank.com

How do I contact Branson Bank to talk to a loan representative? (417) 334-9696 and ask to speak to a loan representative.

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Additional Resources:

SBA Loans and Related Relief Under the CARES Act: Click Here

Loan Resources: U.S. Small Business Administration - Disaster Loan Assistance: https://disasterloan.sba.gov/ela/

Loan Resources: MSU Small Business Development Center can assist with applications for SBA Disaster Loans: https://sbdc.missouristate.edu/

Chamber: The Branson Chamber is updating information for businesses and employees on a daily basis, for the latest information: https://www.bransonchamber.com/covid19resourcepage/

City of Branson: Be aware of the rules and regulations passed by our local officials: http://www.cityofbranson.org/805/Coronavirus-Information

Taney County Health Department: For Taney County alerts and notifications regarding the Coronavirus go to: https://www.taneycohealth.org/covid19/

Summary CARES Act by Sen. Banking Com. (3.27.20): Click Here

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In an effort to offer you the same Branson Bank experience, please note the following resources to bank from the comfort of your home: 

Online Banking To bank online, please visit the top right of our website home page: www.bransonbank.com and click Freedom Banking. Not an online user and wish to sign-up? Visit our website for one of the following applications: Consumer Application and Business Application

goDough Mobile Banking Not enrolled in mobile banking and wish to use it? Do the following:

Step 1) Enroll in online banking on our website

Step 2) Download the Branson Bank goDough Mobile Banking App (available on both iOS and Android)

Step 3) Once the app is downloaded: a. Log-In b. Select Deposits tab c. Enroll in Mobile check deposits

Step 4) Upon approval, you will gain access within two business days from date of enrollment.

Online Banking and goDough Mobile Banking allow you to:

  • Manage your accounts anytime, anywhere.
  • Deposit checks from your mobile device.
  • Transfer funds between your accounts
  • Pay bills
  • View account alerts
  • View check images
  • Recent statements
  • Make payments with Bill Pay: Both Consumers and Business Owners alike can pay anyone or any company through Bill Pay. You determine who you want to pay, when you want to pay, and which account you wish to pay from. It’s safe, secure, and easy to use. To learn more, go to: /services/bill-pay

Personal Account Resources

Freedom Banking Online If you are not currently an internet banking user, and wish to learn how to utilize this convenience, please call (417) 334-9696 and schedule a time to sit down with a professional Staff member. We can explain the how, where, and why of internet banking and provide you with a fast, easy, secure way to do your banking from the comforts of your home.

Smart Phone Banking Smartphone Banking is banking anytime, anywhere from your Android or Apple mobile device. Branson Bank offers the GoDough Mobile Banking app to ensure banking services are available at your fingertips. You can get the GoDough Mobile Banking App on the Play Store (Android) or the App Store (Apple) FREE. In order to use GoDough Mobile Banking, you must currently be an online banking customer. If you need to sign up for online banking, please call us at (417) 334-9696 to easily and quickly get signed up!

Bill Pay: For Consumers Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.

Here’s how easy it is: 1. Log in to your account and click the “Bill Pay” link 2. Click the "Add a Payee" button on your home page dashboard. 3. Enter the requested information. Typically this information can be found on your latest bill statement. Once you add your payee, you can start making payments in seconds.

Mobile Check Deposit Now You Can Deposit Checks Right From Your Phone With Mobile Check Deposit. It's A Snap! To get started with Mobile Check Deposit, download the Branson Bank Mobile Banking App to your smartphone, using the following links below:

Once the app is downloaded, log in, select the Deposits tab, and enroll in Mobile Check Deposits. After approval, you will gain access within 2 business days from the date of enrollment.

Direct Deposit Have your paycheck, Social Security payment or other income directly deposited to your account.

Electronic Payments Schedule automatic monthly payments so important bills are automatically paid on time.

Debit Cards Keep some extra cash on hand. Use your debit card at any of our 4 ATMs for fee-free withdrawals.

Business Account Resources

Here are some simple steps to prepare your business for an emergency:

Smart Phone Banking Smartphone Banking is banking anytime, anywhere from your Android or Apple mobile device. Branson Bank offers the GoDough Mobile Banking app to ensure banking services are available at your fingertips. You can get the GoDough Mobile Banking App on the Play Store (Android) or the App Store (Apple) FREE. In order to use GoDough Mobile Banking, you must currently be an online banking customer. If you need to sign up for online banking, please call us at (417) 334-9696 to easily and quickly get signed up!

Pay your employees no matter where they are Mail delays may occur during an emergency, causing issues for employees waiting for paychecks to arrive. Instead of paper checks, use an electronic method for paying your employees such as direct deposit. Contact your banker today to learn more about electronic payroll.

Bill Pay For Business Owners Bill Pay streamlines the back-office functions of your small business and allows you to make payments to virtually any individual or company through your online banking account.

Here’s how easy it is: 1. Log in to your account and click the “Bill Pay” link 2. Click the "Add a Payee" button on your home page dashboard. 3. Enter the requested information. Typically this information can be found on your latest bill statement. Once you add your payee, you can start making payments in seconds.

Business Debit Card Your business debit card offers the same convenience and security features as your personal debit card.

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ATMs locations: 

  • 1501 St. Hwy. 248 Branson, MO
  • 4675 Gretna Rd. Branson, MO
  • 3285 Falls Parkway Branson, MO
  • 15514 US Hwy. 160 Forsyth, MO